Bad Service i had from Orchard Hotel Reservation (Part 1)

Guys, can you let me know or what you think when i tell you that i am putting my guest at Orchard Hotel Singapore... I believe, there will be WOW kind of expression right. It is a 4 to 5 star hotel. This is what i believe so till today. I am shock by how the reservation answering my question! I call twice.

Story goes...

Call the hotel mail line,

Mi: hello, can you put mi to reservation.
Front desk: ok sure, hold on while i transfer your call.

Reservation person 1: hello, reservation.
Mi: (mentioning my case) i like to shorthen the days for my guest. I have book the stay online. So can you change it here.
Reservation person 1: ok, so can i have the guest name and confirmation number.
Mi: sure.....(give the details)
Reservation person 1: hold on while i check

She took a longgg time about 5 mins....

Reservation person 1: sorry, i am not sure about it, i pass you to my collegue.
Mi: ok, what is her name?
Reservation person 1: Carol, she is incharge for online reservation

Mi: Hello, is that Carol. ( then mention the case over to her again)

Carol: Oh, i could not help you to do the change if you book online. You have to do it yourself. (Shock no.1)
Mi: so, how do i do it, i am now at your website. where do i go?
Carol: just go to the website, then there is a button
Mi: i am now at your website, can you let me know
Carol: there should be sth and you just change from there. IT IS LOGIC that the website can allow you to change. (Shock no. 2)
Mi: (piss off) so you telling mi you are not sure of how to do it and you do not have a computer now to see your website?
Carol: ya, i do not have.
Mi: then nvm

I ended the call.... Without saying THANK YOU to her. LOGIC, What is logic? The tone of her voices sounds unwilling to help....

End up i found the way to change, but this stupid system mention this:-



How can it be possible? I have not lengthing the stay but shorthen it. Stupid system.

So i call the Orchard Hotel again... ...

Mi: Hello, can you put mi thr reservation, but i do not want to speck to Carol again.
Reservation person 2: ok

Lorita: Hello, Lorita speaking how can i help you.
Mi: describe to her the case for the third time.
Lorita: ok hold on
Mi: (a few mins pass)
Lorita: sorry to keep you waiting, my system is slow
Mi: its ok, no problem
....
....
....
Lorita: ok, i can help you to make a change, but you have to change it in our system
Mi: but your system do not allow mi to change it, not i do not want to do it. You understand. So since you telling mi that you change it in your system, can you fax a confirmation to me?
Lorita: we are nt able to do so but i will let the frontdesk know about it.
Mi: ok, so maybe i can email you and you acknowledge back and i will printscreen to show you the msg i get from your system.
Lorita: ok

Mi: Another issue is that, i found out the confirmation letter that i print out after confirming the stay has a INVALID PHONE NO. Can you make note to your followinf dept.
Lorita: ok. (Sounds sian) (Shock no.3)

What ok??? This is my feedback and i am kind enough to make a note to your hotel. You treat it like nothing.

Can you imagine how many SHOCK i get from Orchard Hotel reservation just from a call.

I WILL NOT RECOMMEND ANYONE TO STAY THERE....EVER EVER!

Sentosa Flower 2008

Have you all been to the Sentosa Flower?

This is my 2nd time going there but this year went on the last second day. Of course, there will be flower and "alive" flower to see. It become one of my new year trip to Sentosa to look at the flower as they have different themes. Got to warn everyone that it is very hot and remember to bring umbrella or apply MORE Sun protection lotion.

Those who love flowers or nature, will be addicted to the event. Give it a try next year. It will be held during the first day of new year and last for about 10 days.

Pictures that i took -











NICE??? Thinking of Going next year? Hee hee... ...

Bye Bye - Zhenru and Nic

Sending off 2 of my poly friends on 10 Feb and 11 Feb.

Sorry ZhenRu, can't make it to the airport on 11 Feb as having class at night but manage to catch up with U on 11 Feb afternoon. She arrive safe and sound at Aussie Australia today and in msn now! Feels like she is in Singapore.

Good Luck and Best Wishes to the 2 of you! Study hard! Keep in Touch.

New Year Photo

Enjoy your Holiday? Been eating for the pass few days? Ha ha
Today first day of my work, feeling sleepy at this hour.

Share some CNY photos... ... Chu Yi in Pink and Chu Er in shiny purple/grey




More photo but at my cousin Suyin Camera.... Hee hee waiting for her to send to me!

Happy New Year 2008!!! Gong Xi Gong Xi

"Gong Xi Fa Cai" to all my friends and those who read my blog... New Year day is just tml... "Ang Bao" and more "Ang Bao" right, our extra bonus for those who are eligiable to take "ang bao".

Yesterday night was the last night for my nearby market at Hougang Ave 7 to have the new year market as the place will be tear down for other purpose. I remember every year i will went there to get my new year goods. But next year, the atmosphere is not there le. So took the opportunity to went down there at 10pm to have a look. There have alot of good and nice food... I will definiatly miss the food.

Last glimpse of the Hougang Ave 7 new year market...



Wishing all of you have a fruitful New Year!!!