Bad Service i had from Orchard Hotel Reservation (Part 1)

Guys, can you let me know or what you think when i tell you that i am putting my guest at Orchard Hotel Singapore... I believe, there will be WOW kind of expression right. It is a 4 to 5 star hotel. This is what i believe so till today. I am shock by how the reservation answering my question! I call twice.

Story goes...

Call the hotel mail line,

Mi: hello, can you put mi to reservation.
Front desk: ok sure, hold on while i transfer your call.

Reservation person 1: hello, reservation.
Mi: (mentioning my case) i like to shorthen the days for my guest. I have book the stay online. So can you change it here.
Reservation person 1: ok, so can i have the guest name and confirmation number.
Mi: sure.....(give the details)
Reservation person 1: hold on while i check

She took a longgg time about 5 mins....

Reservation person 1: sorry, i am not sure about it, i pass you to my collegue.
Mi: ok, what is her name?
Reservation person 1: Carol, she is incharge for online reservation

Mi: Hello, is that Carol. ( then mention the case over to her again)

Carol: Oh, i could not help you to do the change if you book online. You have to do it yourself. (Shock no.1)
Mi: so, how do i do it, i am now at your website. where do i go?
Carol: just go to the website, then there is a button
Mi: i am now at your website, can you let me know
Carol: there should be sth and you just change from there. IT IS LOGIC that the website can allow you to change. (Shock no. 2)
Mi: (piss off) so you telling mi you are not sure of how to do it and you do not have a computer now to see your website?
Carol: ya, i do not have.
Mi: then nvm

I ended the call.... Without saying THANK YOU to her. LOGIC, What is logic? The tone of her voices sounds unwilling to help....

End up i found the way to change, but this stupid system mention this:-



How can it be possible? I have not lengthing the stay but shorthen it. Stupid system.

So i call the Orchard Hotel again... ...

Mi: Hello, can you put mi thr reservation, but i do not want to speck to Carol again.
Reservation person 2: ok

Lorita: Hello, Lorita speaking how can i help you.
Mi: describe to her the case for the third time.
Lorita: ok hold on
Mi: (a few mins pass)
Lorita: sorry to keep you waiting, my system is slow
Mi: its ok, no problem
....
....
....
Lorita: ok, i can help you to make a change, but you have to change it in our system
Mi: but your system do not allow mi to change it, not i do not want to do it. You understand. So since you telling mi that you change it in your system, can you fax a confirmation to me?
Lorita: we are nt able to do so but i will let the frontdesk know about it.
Mi: ok, so maybe i can email you and you acknowledge back and i will printscreen to show you the msg i get from your system.
Lorita: ok

Mi: Another issue is that, i found out the confirmation letter that i print out after confirming the stay has a INVALID PHONE NO. Can you make note to your followinf dept.
Lorita: ok. (Sounds sian) (Shock no.3)

What ok??? This is my feedback and i am kind enough to make a note to your hotel. You treat it like nothing.

Can you imagine how many SHOCK i get from Orchard Hotel reservation just from a call.

I WILL NOT RECOMMEND ANYONE TO STAY THERE....EVER EVER!