Good Customer Service - *** Crystal Optics (2001) Pte Ltd @ Hougang Mall Level 2

This is what i called good customer service and building long term relationship with customer.

Crystal Optics Shop was the one and only optics shop that i go to get my contact lens. I visit them on 2005 to get my very first pair of contact lens.
This guy, Henry, actually taught my how to wear contact lens. A young, funny and playful guy which like to make me laugh and distress mi. A joker and make me feel comfortable.

I actually hate to walk into a Optics shop as You know the idea of Optics shop is those very strict and tend moments as you will feel a pinch after you buy something. And they will make you go though those test to test your eye.

But Crystal Optics is different. They provide warm services to every one whether you buy or don buy things. I actually saw this women with 2 kids walk in just to ask them to adjust their glasses. It was serve by Henry. Then later, this women seem very happy and THANK Henry. Henry return back with a BIG WELCOME which can be heard all over the place. Haha. Really, it is true!

On 23 March, i revisit them intend to get my 1 year supply of contact lens. At that point of time, i have red eyes and feeling uncomfortable during the end of the day with contact lens. So intend to let them have a check. The other guy, Jeffrey actually serve mi. He examine my eye and later advise mi that i should let my eyes rest for at least one week w/o contact. So i say ok. As at that point of time, my eyes really uncomfortable.

So after one week, back to my contact and i feel better.

On 6 April revisit them and spent about 1 hour there. This time approach Jeffery, but he still say still got a bit of redness. Then this henry, too free come to help. And i say: Hey, you teach me how to wear contact lens de loh... So he later took over the job and serve mi.

We went to the room where my eyes was examine and put "yellow" solution in my eye and later used yellow and blue light to test it. Not painful. Then later he rinse it with another solution to clean away the "yellow" solution. Show mi some picture... Then also test my specs, and found that the specs have problem.
Henry also take out 3 new pair of contact lens, FOC for mi to try out to c whether it is suitable and comfortable as my degree also increase. See, which optics shop will do that? Try new contact lens on your eyes. Later also supply one new pair as i pass them my frame for them to make the lens. The One Month O2 contact lens i am wearing now is FOC.

P/S: Don go "Spectacles Hut"and make your glasses and everything. Very expensive and inexperience.
Made a New pair of specs from Crystal Optics. S$380.00. Bo Bian.

Now, my only Optics shop i will visit is Crystal Optics. Die die will not go anywhere le.